At ElecSec, we pride ourselves upon the excellence of our customer service. We are contactable by either of the methods listed below and will respond positively, quickly and professionally.
However, for your convenience, we have included below our typical response to some of the more frequently asked questions we receive with regards to our installations. If these do not answer your immediate question, please contact us directly.
I’m worried about wiring which may be unsightly, or cause added difficulty to the installation?
At ElecSec, we use the latest technology, which allows for wireless installation. This benefits our installation in terms of time and cost, and offers improved visual appearance and minimal disruption to the surroundings. A wireless installation may also permit remote maintenance and monitoring depending upon the installation requirements.
What happens if the alarm is triggered through a fault, particularly in the night?
Our engineers are available 24/7. Often our immediate phone support, manned by experienced engineers, will solve the issue, however. Depending on the installation we maybe able to address the problem remotely.
Can I get a discount upon my home insurance if I fit one of your alarms?
Yes, it’s a major benefit of having an alarm installed and maintained by an accredited company, such as ElecSec. However, all insurance companies differ in their terms and conditions so please check with them directly when considering an alarm installation.
Can the Intruder Alarm be linked to my existing smoke alarms?
Yes, depending upon compatibility with the alarm system. This offers enhanced benefits, such as the alarm warning of the smoke detector battery life before the battery has expired, typically at 25% of life capacity.
What if I have pets in the house, can I still have an alarm installed?
Yes, our alarms allow pet screening. We program the alarm so pets do not activate it. Typically this can be achieved with pets of a Labrador size or smaller. A further solution is to isolate areas within the home where the pets reside.
Are different coloured cameras available?
The benefit of our modern systems is they offer the flexibility of either discreet, or non-discreet installation, depending on your individual needs and preferences. For instance, it’s often possible to fit cameras flush into home soffit boards.
Are the camera installations discrete?
Yes, we have standard white or black options, or a colour matching service upon request. This service further enhances discreet installations.
Can I view my CCTV remotely?
Yes, this is a major benefit of our modern systems, which can be accessed via PC, Tablet or any App driven devices. The functionality will depend on your broadband connection, which we can advise at the time of your enquiry.
The above questions are just selected information to ensure you are informed when considering our Alarm systems. We would be delighted to hear from you if you have any further questions not covered above.
Call us now on 0117 978 0775 or email us for a FREE NO OBLIGATION consultation and quote.
Covid-19 Safety Statement
Following the recent worldwide outbreak of coronavirus (COVID-19), we would like to reassure our customers that we are doing all we can to help keep you and our employees safe. ElecSec Fire & Security continue to operate as normal...